Job Description

We are seeking a motivated AI Support Specialist to provide technical and operational support for AI-powered applications, machine learning platforms, and Generative AI solutions. The ideal candidate will assist users in resolving AI-related issues, monitor AI system performance, troubleshoot application errors, and collaborate with engineering teams to ensure reliable AI services.

This is an excellent entry-level opportunity for candidates interested in building a career in Artificial Intelligence, cloud technologies, and technical support.

Key Responsibilities

• Provide first-level technical support for AI-powered applications and platforms.
• Troubleshoot AI application issues, user errors, and system performance problems.
• Monitor AI services, APIs, and application health using dashboards and monitoring tools.
• Assist users with AI tools, chatbots, virtual assistants, and Generative AI applications.
• Document support requests, resolutions, and known issues in ticketing systems.
• Escalate complex technical issues to AI Engineers or Machine Learning teams.
• Perform basic testing and validation after software updates and deployments.
• Maintain knowledge base articles, user guides, and technical documentation.
• Collaborate with product, engineering, and customer success teams to improve user experience.
• Support AI model deployment and operational activities under senior team guidance.
• Track service metrics and contribute to continuous process improvements.
• Stay updated on emerging AI technologies, software releases, and best practices.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Artificial Intelligence, Data Science, or a related field.
• 0–2 years of experience in technical support, IT support, help desk, or AI support (internships or academic projects are acceptable).
• Basic understanding of Artificial Intelligence, Machine Learning, and Generative AI concepts.
• Familiarity with Windows, Linux, and cloud-based applications.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced, customer-focused environment.

Preferred Qualifications

• Experience with help desk or ticketing tools such as ServiceNow or Jira Service Management.
• Basic knowledge of Python or SQL.
• Familiarity with cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform.
• Understanding of REST APIs and AI service integrations.
• Experience supporting chatbot or virtual assistant platforms is a plus.

Technical Skills

• Artificial Intelligence Fundamentals
• Generative AI Basics
• Technical Troubleshooting
• ServiceNow
• Jira Service Management
• Microsoft Azure AI
• AWS AI Services
• Google Vertex AI
• Python (Basic)
• SQL (Basic)
• REST APIs
• Microsoft Office 365
• Windows & Linux
• Ticketing Systems
• Knowledge Base Documentation

Preferred Certifications

• Microsoft Certified: Azure AI Fundamentals (AI-900)
• AWS Certified Cloud Practitioner
• Google Cloud Digital Leader
• CompTIA A+
• CompTIA Network+
• ITIL® 4 Foundation
• Microsoft Certified: Azure Fundamentals (AZ-900)

Preferred Skills

• Customer Support
• Incident Management
• Problem Solving
• Communication Skills
• Documentation
• Team Collaboration
• Time Management
• Analytical Thinking
• Attention to Detail
• Continuous Learning

Benefits

• Competitive salary with performance-based bonuses
• Medical, dental, and vision insurance
• Paid vacation and company holidays
• Remote and hybrid work opportunities
• Professional training and certification reimbursement
• Career growth into AI Engineering, MLOps, or AI Operations roles
• Employee wellness and assistance programs